FAQ - Do you have a question?
General
From Guides
From Tourists
- How can I book a tour?
- How can I contact Tourmandu/Customer Service?
- How can I find a tour?
- How do I cancel a tour?
- How do I report a tour that appears to be violating Tourmandu rules and policies?
- How much does a Tour cost me?
- How much does Tourmandu charge me to book a local private tour guide?
- Rating and giving feedback on a local private tour guide?
- Should I pay the Guide tips?
- What happens if I am not satisfied with a Guide?
- Who are the guides?
EN 13809 OF THE EUROPEAN COMMITTEE FOR STANDARDISATION (CEN)
Adopted by WFTGA at its Dunblane, Scotland Convention 2003:
Tourist Guide:A person who guides visitors in the language of their choice and interprets the cultural and natural heritage of an area which person normally possesses an area-specific qualification usually issued and/or recognised by the appropriate authority.
This is distinct from a tour manager defined by CEN as follows:
Tour Manager/Tour Director or Escort: A Person who manages an itinerary on behalf of the tour operator ensuring the programme is carried out as described in the tour operator's literature and sold to the traveller/consumer and who gives local practical information.
Note: Tour managers may or may not be tourist guides as well. They are not trained or licensed to work in specific areas unless they have the proper requirements or legal right, depending on the region.
Source: wftga.org
Have you ever been in a foreign city and wanted to see what the locals are doing? Have you ever wanted to see something special what is not written in the Lonely Planet?
Then Tourmandu is the right place for you. Before you plan your next city trip just visit tourmandu.com, search for your destination and select one of the local private guides who offer their tours.
The majority of guides on Tourmandu are locals who want to earn some extra money by showing their hometown. Tell them what your interests are and they will tailor made a tour for you.
Go Local! We do!
Tourmandu is a platform for private local tour guides from all over the world.
It is easy as 1-2-3…Have a look at our how it works tutorial.
back to topCertificates are documents issued by an official body of your city/state/country verifying, that you are an official Tour Guide.
Please note that in certain countries, you need a certificate in order to offer tours. You must inform yourself about such legislation in your own country.
Tourmandu lets you earn money by promoting your hometown to the world. Share things you love in your city. Make new friends. Be a local tour guide.
back to topAfter selecting a Tour you will send an initial request threw the Tourmandu platform to the Local Guide. From then on you will be in direct email or even phone contact with your Guide. Make sure to ask everything what comes up into your mind in order to have no misunderstandings and in order for you to have an exciting local experience.
back to topJust use our contact form for any concern. We reply within 24 hours.
back to topIt is very easy. Have a look here: How it works
back to topWe hope you don’t have to cancel a Tour, but if you really need to just directly contact your Guide. Be fair and inform the Guide immediately as he might have made already some preparation for your visit.
back to topGo to our tourmandu.com/contact form and report us the tour.
back to topIt depends on the selected Tour. The valid price is the price in local currency which they guide quotet. If during your conversation with the Guide you agreed on a different price (e.g. different requirements for the tour) then the new price will be valid.
back to topBelieve it or not: It is FREE :)
back to top67% of the Online users believe and use ratings from real people as a decision criterion for their online purchase. We also believe in user generated ratings and display the Tours based on this criteria. It just makes the Internet more human.
Future tourists, the Guides and also we would appreciate it if you can spend 1-2 minutes of your time after the Tour give a short feedback on the Tour you have experienced.
It is up to you! If you like the Tour and you had a real local experience we think that the Guide will be happy to receive a small appreciation :) Don’t forget to review the tour. A good review will help the Guide to get his next booking and this is also something he would appreciate very much.
back to topWell, we hope this doesn’t happen. But if it really happens try first to talk to the Guide during the Tour. Maybe it is just a misunderstanding of the expectations and the Guide can adjust the Tour.
At Tourmandu we try to make your tour experiences as pleasant as possible, but it is outside our power to promise perfect satisfaction for every tour. Therefore we give you the power to recommend good Guides or warn against bad ones. At the same time, you can benefit from other Travelers' past experiences. So use the rating/review option on Tourmandu after your Tour.
The Guides are locals who love their hometown and love to share their knowledge with you. They are the ones knowing what's going on :)
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